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Frequently Asked Questions

Pricing

You can purchase on our website using a debit or credit card.

We additionally offer support for PayPal.

You can chose these payment methods at checkout. 

We currently only support the following currencies for charging our customers in their local currencies: GBP

If your currency is USD or a foreign currency then your payments will automatically be converted by your bank to the most current conversation rate.

We have created a referral program to thank our customers for referring their friends and family.

Once you have made a purchase, on the thank you page, you will get your personalized referral link.

Any of your friends or family who decides to place their first order using your referral link will get enjoy a 10% discount.

In return you will be credited to 10% of their total order too for helping us spread the word.

Payments are made to your PayPal account.

 

Returns

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 30 days of delivery
- The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support using our email below.

Shipping

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm your item has been shipped as well as the link to track your order.

Additionally, you can track the status of your order from our "track your order" section on our website. 

For detailed tracking, follow this link and add your tracking number: https://parcelsapp.com/en

Tracking details can take up to 48 to populate on the tracking system. 

Once you've placed your order, it usually takes 24 to 48 business hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below.

- United-States: 10-20 days (USPS Insured and Tracked)

- Australia: 7-10 days (Australia Post)
- UK: 7-10 days ( Royal Mail Insured and Tracked)

-European: 10-20 days
- International: 10-24 days (Local mail service Insured and Tracked)

These delivery timeframes could be longer due to Covid 19 restrictions.

For detailed tracking, follow this link and add your tracking number: https://parcelsapp.com/en

Tracking details can take up to 48 to populate on the tracking system.

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Free Shipping

Free worldwide, tracked & Insured shipping on all orders

24/7 Customer support

Contact us and we will respond within 24hrs

30 Day returns

Items can be returned within 30 days